TERMS & CONDITIONS

Welcome to Cooper Coffee Co. (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, services, and the purchase of our products.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our site or purchase our products.

1. General Overview & Eligibility

By placing an order on this website, you confirm that you are at least 18 years of age or possess legal parental/guardian consent, and that all information provided during checkout (including billing details, shipping address, and contact information) is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including cases where unauthorized activity, reseller abuse, or fraud is suspected.

2. Made-to-Order & Print-on-Demand Production

All apparel, headwear, drinkware, and custom merchandise offered on our site are made to order unless explicitly specified otherwise.

  • Production Timelines: Production typically takes 3 to 5 business days before an item ships. During peak holiday seasons, severe weather disruptions, or high-volume limited capsule drops, manufacturing times may extend.

  • Color & Print Variations: While we strive to display garment colors, graphic scale, and blank specifications as accurately as possible, slight variations in ink vibrancy, hue, print placement, and fabric hand-feel may occur due to individual screen calibration differences and the natural properties of Direct-to-Garment (DTG) printing processes on blended fabrics.

3. Limited Editions & Product Availability

Certain apparel drops, seasonal collections, coffee roasts, and accessories are designated as Limited Edition, Limited Run, or Pre-Order.

  • Products marked as limited runs are sold on a first-come, first-served basis and are produced in restricted quantities.

  • We reserve the right to discontinue any product, adjust pricing, or limit purchase quantities at any time without prior notice.

  • In the rare event that an item is oversold or cannot be fulfilled due to supplier stock shortages, we will notify you promptly and issue a full refund to your original payment method.

4. Shipping, Delivery & Tracking Discrepancies

We offer different fulfillment shipping methods at checkout to balance cost and speed. Because our apparel and merchandise are custom-printed through production facilities, shipping transit times operate independently of the 3–5 business day production window.

  • Economy Shipping (Budget / Consolidation Method):

    • Estimated Transit Time: 4 to 8 business days following production (extended during peak holiday seasons).

    • Carrier Handoffs & Tracking Lags: Economy shipping frequently utilizes hybrid consolidation services (such as DHL eCommerce, UPS Mail Innovations, or FedEx Ground Economy) where an initial freight carrier transports the package to a regional sorting hub before handing it over to the United States Postal Service (USPS) for final residential delivery.

    • Tracking Delays & "Ghost Statuses": During carrier handoffs, tracking numbers may experience multi-day lapses without status updates or display misleading intermediate milestones (e.g., displaying "Delivered" when the parcel was only transferred to the local post office). Please allow up to 48 hours after a status update before reporting an Economy package as missing.

  • Standard Shipping:

    • Estimated Transit Time: 2 to 5 business days following production. Packages remain with a primary carrier (e.g., direct USPS Ground Advantage, UPS Ground, or FedEx) from departure to final delivery, providing faster transit and more consistent point-to-point scan updates.

  • Carrier Responsibility & Third-Party Delays:

    Once a package has been dispatched from the production facility and accepted by the carrier, transit times are managed entirely by the shipping provider. Cooper Coffee Co. is not liable for carrier transit delays, regional sorting facility backlogs, weather interruptions, holiday volume bottlenecks, or acts of God.

  • Address Accuracy & Returned Packages:

    Customers are strictly responsible for providing a complete, deliverable, and validated shipping address at checkout (including unit, apartment, suite, or box numbers). Economy carriers do not support manual address rerouting once a production label is generated. If an order is returned to the facility as "Undeliverable as Addressed," "Return to Sender," or "Insufficient Address," the order will not be automatically refunded. The customer will be responsible for the cost of re-shipping the package to a corrected address once received.

  • Lost or Stolen Packages:

    If tracking shows a package as "Delivered" but you have not received it, please check with household members, neighbors, and your local mail carrier or property management office. We are not responsible for packages stolen post-delivery. If tracking has stalled with no movement for 14 consecutive business days, please reach out to us through our website's Contact page or email us at cooperscoffeeco@outlook.com so we can initiate a carrier claim or evaluate a replacement order.

5. Return, Exchange & Refund Policy

Because our products are custom manufactured on demand upon placement of your order:

  • Buyer’s Remorse & Sizing: We do not accept returns or exchanges for ordering the incorrect size, color, or change of mind. Please consult our garment sizing charts before completing your purchase.

  • Damaged, Defective, or Misprinted Items: If an item arrives damaged, materially defective, or with an incorrect graphic/size from what was ordered, you must reach out to us within 14 calendar days of package delivery via our website's Contact page or directly at cooperscoffeeco@outlook.com.

    • Please include your order number, a brief description of the issue, and clear photographs showing the defect, product tag, and overall print placement.

    • Upon verification, we will issue a replacement at no additional cost to you, or provide a store credit/refund.

  • Coffee & Consumables: For health, safety, and sanitary compliance, all roasted coffee beans, high-caffeine roasts, and food/beverage consumables are final sale and non-returnable.

6. Intellectual Property Rights

All content included on this website—including but not limited to the Cooper Coffee Co. brand name, logos, original graphic illustrations, apparel artwork, product descriptions, photography, digital downloads, and website text—is the exclusive intellectual property of Cooper Coffee Co. and protected by United States and international copyright and trademark laws.

Unauthorized reproduction, copying, distribution, commercial exploitation, or creation of derivative works based on our designs or trademarks is strictly prohibited without prior written permission.

7. Pricing, Taxes & Promotions

  • All prices are listed and charged in USD. We reserve the right to update product pricing at any time without notice.

  • Promotional codes and discounts must be applied at the time of checkout. Promo codes cannot be applied retroactively to completed purchases or combined unless explicitly stated.

  • Applicable state and local sales taxes will be calculated and collected at checkout based on your delivery destination.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Cooper Coffee Co. and its owners, directors, affiliates, and manufacturing partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of this site or the use/consumption of any products purchased through this site.

Our total aggregate liability to you for any claim arising out of your purchase shall not exceed the total dollar amount paid for the specific product at issue.

9. Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or related to your use of the website or purchases made shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any legal action or proceeding related to this site shall be brought exclusively in state or federal courts located within Ohio.

10. Contact Information

If you have any questions regarding these Terms & Conditions or need assistance with an order, please visit the Contact page on our website or reach out directly to our team:

Last Updated: October 2026